Online Bookings

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Once you have made your appointment online, you will receive an email and text message confirming the date and time of your booking.

 

Please double-check if it is correct.

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Cancellation policy

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Your deposit/booking fee is fully refundable, however, in line with industry protocol, I reserve the right to deduct a cancellation fee from your deposit prior to the release of the balance (such balance will only be refunded to the original payment card).

In compliance with consumer law, any such cancellation fees will be reflective of the losses incurred by the business where I'm unable to re-sell your appointment.

I will make every effort to minimise my losses by re-marketing the appointment on my social media and to anyone on a waitlist.

My cancellation fees work on a sliding scale as follows:

 

More than 48 Hours prior to appointment - No Charge

Between 24 and 48 Hours 50% 

Under 24 hours 100%

Failure to attend your appointment with no contact (No Show) 100% of total owning

Reservations made 12 hours or less prior to appointment time are non-cancellable. I'm unable to issue any refunds on these bookings.

 

Card pre-authorisation explained. 

What is a pre-authorisation?

A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card. The pre-authorisation is not a charge and no funds have been debited from your account.

How much is a pre-authorisation?

The amount that I pre-authorise will depend on the amount of treatments that you booked.

 

Patch Tests

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For your safety, I require you to have a patch test before permanent make-up, electrolysis and laser hair removal.

All the above treatments require a minimum of 48 hours before treatment can commence.

Following the appropriate waiting period, I will be happy to treat you safely.

You will be asked to fill out a medical questionnaire before your treatment. This is to ensure your treatment is 100% safe.

I cannot be held responsible if you do not disclose any medications or conditions that may affect your treatment. Please inform me of any changes in your health on subsequent visits.

If you are unsure if you can have a particular treatment for any reason, please speak to me before your appointment.

 

Privacy

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"Your privacy is important to us, and we are committed to maintaining the privacy of any personal information we collect from you.        We do not share any of your personal information with any third-party organisations.

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What type of information:

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, and communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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How do we collect information:

When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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Why do we collect such information?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

   5. To comply with any applicable laws and regulations.   

 

                                                  How do we store, use, share and disclose site visitors' personal information?                                                                                            Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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How do we communicate with our visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our T&C, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

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Privacy policy updates:

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it".

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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to send me a mail at: anjagosha@gmail.com

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Children safety policy

 

For safety reasons and insurance purposes, no child under the age of 18 may accompany you while you are having a service.

We do not have the facilities to care for children.

We love children, and we hope you understand, that we cannot assure their safety in a professional environment.

We also do not want to compromise the relaxation of our guests.

 

 

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