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                                                                                                                      **Online Bookings**


Upon booking your appointment online, you will receive an email and text message confirming the date and time of your appointment. Kindly review the details to ensure their accuracy.

**Cancellation Policy**

Your deposit/booking fee is fully refundable. However, by industry protocol, I reserve the right to deduct a cancellation fee from your deposit before releasing the balance, which will only be refunded to the original payment card. In compliance with consumer law, any cancellation fees will reflect the losses incurred by the business when unable to re-sell your appointment. I will try to minimize losses by re-marketing the appointment on my social media and to anyone on a waitlist.

Cancellation fees are as follows:
- More than 48 hours before appointment - No charge
- Between 24 and 48 hours - 50%
- Under 24 hours - 100%
- Failure to attend your appointment without prior notice (No Show) - 100% of the total amount
Reservations made within 12 hours of the appointment time are non-cancellable and non-refundable.

**Card Pre-Authorisation Explained**

**What is a pre-authorisation?**
A pre-authorisation is a temporary hold on a specific amount of the available balance on a credit or debit card. This is not a charge; no funds will be debited from your account. The amount pre-authorised will depend on the treatments booked.

**Patch Tests**

For your safety, a patch test is required before permanent make-up, electrolysis, and laser hair removal. These treatments require a minimum of 48 hours before they can commence. After the appropriate waiting period, I will be pleased to proceed with your treatment. You will be asked to complete a medical questionnaire before your treatment to ensure its safety. I cannot be held responsible if you do not disclose any medications or conditions that may affect your treatment. Please inform me of any changes in your health on subsequent visits. If you have any doubts about your eligibility for a particular treatment, please consult with me before your appointment.

**Privacy Policy**

Your privacy is of utmost importance to us, and we are committed to maintaining the confidentiality of any personal information we collect from you. We do not share your personal information with any third-party organizations.

**Information Collection:**
We receive, collect, and store any information you enter on our website or provide us in any other way. This includes the Internet protocol (IP) address used to connect your computer to the Internet, log in details, e-mail address, password, computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information such as name, email, password, communications, payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profiles.

**Information Collection Methods:**
When you conduct a transaction on our website, we collect the personal information you provide, such as your name, address, and email address. Your personal information will be used for the specific purposes outlined above.

**Purpose of Information Collection:**
We collect Non-personal and Personal Information for the following purposes:
1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
5. To comply with applicable laws and regulations.

**Storage, Use, Sharing, and Disclosure of Personal Information:**
Our company is hosted on the Wix.com and Square.com  platform, which provides us with an online platform to sell our products and services to you. Your data may be stored through Wix.com and Square.com  data storage, databases, and general applications. Wix.com and Square.com  store your data on secure servers behind a firewall. All direct payment gateways offered by Square.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. These standards help ensure the secure handling of credit card information by our store and its service providers.

**Communication with Visitors:**
We may contact you to notify you regarding your account, troubleshoot problems, resolve disputes, collect fees, poll your opinions through surveys or questionnaires, send updates about our company, or as otherwise necessary to enforce our Terms & Conditions, applicable laws, and any agreements we may have with you. We may contact you via email, telephone, text messages, and postal mail.

**Privacy Policy Updates:**
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes to this policy, we will notify you here, so you are aware of the information we collect, how we use it, and under what circumstances, if any, we use and disclose it.

If you wish to access, correct, amend, or delete any personal information we have about you, please email me at: anjagosha@gmail.com.

 

**Complaint Procedure**
How to Make a Complaint
If you are not satisfied with my service, please follow the steps below to make a complaint:

 Contact Me Directly
   •    Email: anjagosha@gmail.com
   •    Phone: 07841433508
   •    Address: Customer Service, AnjaGosha, 54A Bute Street, Cardiff, CF105AF
     I will acknowledge your complaint within 3 business days.  I will investigate your complaint thoroughly. I may contact you for further details if needed.   I aim to resolve complaints within 14 business days. If more time is required, I will inform you of the delay and provide a new resolution date.  Once the investigation is complete, I will send you a final response outlining our findings and any actions taken.


 Escalation Process
If you are not satisfied with my response, you can escalate the complaint to:
   •Healthcare Inspectorate Wales
    

Welsh Government
    

Rhydycar Business Park
    

Merthyr Tydfil
    CF48 1UZ

   Email:
hiw@gov.wales
   Telephone
0300 062 8163


**Children Safety Policy**
For safety and insurance purposes, no child under the age of 18 may accompany you while you are receiving a service. We do not have the facilities to care for children. We appreciate your understanding that we cannot assure their safety in a professional environment. We also strive to maintain the relaxation of our guests.

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